11 Live Terms & Conditions — Please read before use
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11 Live (https://11live.bet) is an online entertainment and lottery platform serving users in Bangladesh. By accessing this website or mobile application, you are deemed to have accepted all Terms & Conditions stated herein. If you do not agree with any part of these terms, please do not use the platform.

These Terms & Conditions are written in Bangla so every user in Bangladesh can understand them with ease. In the event of any conflict with an English or other language version, the Bangla version shall prevail.

11 Live reserves the right to suspend or close any user's account at any time, for any reason, without prior notice. This decision is final and no appeals will be accepted.

To open an account with 11 Live, you must provide accurate and complete information. Registrations made with false or misleading details will result in account termination and any winnings may be forfeited.

Information required for registration:

• Full name (as it appears on your National ID or birth certificate)
• Valid Bangladeshi mobile number
• Date of birth (for age verification)
• An active mobile banking account number

Single Account Policy:

Each person may only operate one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited. Any violation of this rule will result in the closure of all associated accounts.

11 Live may request additional documentation for identity verification at any time. Withdrawals may be placed on hold until verification is complete.

11 Live supports payments through Bangladesh's most popular mobile banking services. For full details on financial transactions, visit our Financial Transactions Visit the page.

Deposit:

• Supported methods: Mobile Pay, Nagad, Rocket
• Minimum deposit: ৳50
• Maximum daily deposit: ৳50,000 BDT
• Deposits are generally credited to your account instantly
• If a deposit is delayed due to a technical issue, please contact support

Withdrawal:

• Minimum withdrawal: ৳200
• Maximum daily withdrawal: ৳1,00,000
• Processing time: typically 30 minutes to 24 hours
• Withdrawals can only be made to a registered mobile banking number
• Large withdrawals may be held pending completion of identity verification

11 Live offers a variety of bonuses and promotional offers, each with its own specific terms and conditions. For full details on bonuses, visit our Bonus and Latest Promotions View page.

General bonus rules:

• The welcome bonus is available to new members only, once per account
• Bonuses cannot be withdrawn until the wagering requirement for each bonus has been met
• Multiple bonuses may not be active at the same time
• Expired bonuses will be automatically forfeited
• For the specific rules on voucher code usage Voucher View Page

For complete information on Sports Betting at 11 Live, visit our Sports Events Visit the page. General betting rules are outlined below.

Bet acceptance:

• Confirmed bets cannot be changed or cancelled
• If a bet is not accepted due to a technical issue, a full refund will be issued
• If an event is cancelled, all bets placed on that event will be refunded
• Bets placed before an odds change will be settled at the original odds

Live Betting:

All bets placed in live betting are final. Odds can change rapidly during play — this is normal. 11 Live is not responsible for bets placed due to delays in live streaming or score updates.

11 Live's lottery section uses internationally recognised Random Number Generator (RNG) technology. For detailed information about our lottery, visit our Lottery View page.

• The result of every draw is completely random and transparent
• Tickets cannot be purchased after the draw has closed
• Winnings not claimed within the specified time may be forfeited
• If a draw is cancelled due to a technical error, the ticket amount will be refunded
• Each ticket can win only one prize

The following activities are strictly prohibited and will result in immediate account closure upon detection:

• Creating or operating multiple accounts
• Registering using another person's identity
• Intentionally exploiting system bugs or vulnerabilities
• Attempting to abuse or manipulate the bonus system
• Using automated software or bots
• Using the platform for money laundering or any other form of illegal financial activity
• Harassing or threatening other users
• Attempting to breach the platform's security measures

In cases of serious violations, 11 Live reserves the right to pursue legal action. Suspicious activity may be reported to the relevant authorities.

11 Live takes the protection of your personal data seriously. To learn how we collect, use, and safeguard your information, visit our Privacy Policy Read the page.

• Your personal information is never sold to third parties
• All data is secured with SSL encryption
• Information may be disclosed to authorities when required by legal obligation
• You may request access to your stored data at any time

11 Live believes entertainment should be fun, not a burden. We treat responsible gaming as a core part of who we are. To learn more, visit our Responsible Gaming Visit the page.

Our security measures:

• Option to set daily and monthly deposit limits
• Self-exclusion — suspend your account for a set period of time
• If problem gambling patterns are detected, our support team will reach out
• Account registration is strictly prohibited for users under 18 years of age

You may close your account at any time. Please withdraw any available balance before doing so.

Reasons 11 Live may close an account:

• Any violation of these Terms & Conditions
• Fraud or Suspicious Activity
• Failure to verify identity
• Extended inactivity (more than 12 months)
• Legal or regulatory reasons

If an account is closed due to a rule violation, the balance may be forfeited. In all other cases, any valid balance will be returned.

If you have a dispute with 11 Live, please contact our customer support team first. We aim to resolve most issues within 24–48 hours.

Steps for dispute resolution:

• Step 1: Send a detailed message to support@11live.bet
• Step 2: Speak with us directly via live chat
• Step 3: Submit a Formal Complaint (Response within 7 business days)

11 Live's decisions are final and binding. Disputes will be governed by the applicable laws of Bangladesh.

11 Live reserves the right to amend these Terms & Conditions, in part or in full, at any time. The effective date of any changes will be noted under the "Last Updated" section at the top of the page.

• An SMS may be sent to your registered mobile number to notify you of important changes
• Continued use of the platform after any changes constitutes acceptance of the updated Terms & Conditions
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your balance

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full effect. This document constitutes the entire agreement between 11 Live and the user, and supersedes all prior oral or written agreements.