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Your Well-Being Is Our Priority

11 live Responsible Gaming —
Play Safe, Stay Well

When entertainment turns into obsession, that's when it becomes dangerous. 11 Live believes gaming should be a source of fun — not stress. Follow our responsible gaming guidelines and stay safe.

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The Pillars of Responsible Gaming

Here's a quick overview of the tools and measures we have in place to support responsible gaming at 11 Live.

Set Deposit Limit

Set a daily, weekly, or monthly deposit limit to keep your spending in check. Once set, limits cannot be changed before the designated time period ends.

Session Time Control

Decide for yourself how long you play each day. Once your time is up, the system will automatically prompt you to take a break so you don't overdo it.

Cooling-Off Period

If you feel like you need a break, activate Cooling Off for anywhere between 24 hours and 30 days. No transactions can be made on your account during this period.

Self-Exclusion

To step away for the long term, you can activate Self-Exclusion for 6 months or more. This decision is entirely yours.

Reality Check

A notification will appear at regular intervals to let you know how long you've been playing and how much you've spent. Stay aware, stay safe.

24/7 Support Team

If you run into any issues, contact our support team at any time. Our trained staff are always ready to help guide you toward responsible gaming.

What is responsible gaming and why does it matter?

Responsible gaming means playing within your limits, sticking to a budget, and keeping it fun. At 11 Live, responsible gaming isn't just a policy — it's at the heart of everything we do. We believe every user deserves an experience that is safe, enjoyable, and in control.

Demand for online entertainment in Bangladesh is growing rapidly — and so is the risk of problem gambling. 11 live understands that many people fall into excessive gaming due to financial pressure, family stress, or mental health challenges. To help prevent these issues, we follow a strict responsible gaming policy.

Responsible gaming isn't just about protecting your money — it's directly tied to your mental health, your relationships, and your overall quality of life. Whenever something feels off, 11 live's tools are here to support you.

Remember — playing on 11 live is purely for entertainment. Think of it as a way to have fun, not as a source of income.

Recognize the Signs of Problem Gaming

People often don't realize their gaming habits are becoming a problem. Watch out for the signs below — they can develop gradually and suddenly turn into something serious.

Psychological & Behavioral Signs:

  • Feeling the urge to play more in order to chase losses.
  • Feeling restless or irritable when you're unable to play.
  • Hiding your gaming activity from family or friends.
  • Feeling like you can't stop playing even when you want to.
  • Lying or borrowing money to fund your gaming.

Financial Signs:

  • Continuing to play beyond your set budget.
  • Using money set aside for essential expenses to play.
  • Spending money on gaming instead of paying your bills.
  • Continuing to play even while facing financial difficulties.

If you notice even one of the signs above, don't wait — reach out to our support team or activate a Cooling-Off Period or Self-Exclusion on your own.

A Simple Safe Gaming Checklist

Ask yourself these questions before every session. If most of your answers are "yes", you're on the right track.

1
Have I set a specific budget for today and do I plan to stick to it?
2
Am I playing for fun, or am I playing under pressure to win money?
3
Have I decided in advance how long I'll play today?
4
Am I in a good headspace right now? Am I playing under the influence of alcohol or any other substance?
5
If I lose, can I accept it and walk away without feeling the urge to keep playing?
6
Are my relationships with family and friends healthy? Is gaming affecting my social life?

Minor Protection

11 live strictly prohibits anyone under 18 from using the platform. This isn't just a rule — it's our ethical responsibility. Age verification is mandatory at registration, and we check ID in any case that raises concern.

If you are a parent or guardian and want to keep an underage family member away from this platform, please take the following steps:

  • Use parental control software on your device.
  • Keep your account password secure and never share it with anyone.
  • Avoid gaming in front of children to keep them from developing an interest in it.
  • If something seems off, contact us — we'll look into it.

Any account identified as belonging to a minor is suspended immediately and the deposited funds are returned.

Quick Actions

After logging in, set your limits and use the self-exclusion feature directly from your account settings.

Self-Assessment

Answer the following questions honestly to review your gaming habits:

Did you spend beyond your budget on gaming last month?

Have you ever found it hard to stop playing?

Has gaming affected your relationships with family?

If the answer to any of these is yes, please speak with our support team.

Get Help

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support@11live.bet
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Response Time
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Our Protection Tools

11 live provides multiple effective tools to help keep you safe — all accessible directly from your account settings.

Deposit Limit

Set daily and weekly deposit limits.

Session Limit

Set a time limit for each session.

Loss Limit

Automatic break triggered after a set loss amount.

Cooling-Off

Take a break for 1 to 30 days.

Self-Exclusion

Exclude yourself over the long term.

Activity Report

View your complete gaming history.

How to Use the Safety Tools

Activate your responsible gaming tools in just a few simple steps.

1
Log In
Log in to your 11 Live account with your mobile number and password.
2
Go to Account Settings
Click the profile icon and look for "Account Settings" or the "Responsible Gaming" option.
3
Choose Your Preferred Tools
Deposit limits, session time, Cooling Off, or Self-Exclusion — choose whatever works best for you.
4
Set Your Limits
Enter your preferred limit amount or duration and confirm.
5
Will be activated
Changes take effect immediately after saving. Contact support if you run into any issues.

Frequently Asked Questions

Find answers to common questions about responsible gaming here.

No. Lowering your deposit limit takes effect immediately, but increasing it requires a 24-hour waiting period. This is designed to protect you from making impulsive decisions.

No, your account balance remains fully secure. You can withdraw your funds after your Self-Exclusion period ends or by submitting a request.

Cooling Off is a short-term break (1–30 days) after which your account is automatically reactivated. Self-Exclusion is long-term (6 months or more) and requires you to actively request reactivation once the period ends.

No. Due to our privacy policy, third parties cannot control another person's account. However, you can notify our support team and we will take the necessary steps.

Yes, all of 11 Live's responsible gaming tools are completely free and available at any time. Using them is your right.

10 Golden Rules of Responsible Gaming

Following these rules will keep your 11 Live experience enjoyable and safe every time.

01
Play for fun only
Don't treat gaming as a way to earn money. It's entertainment, not an investment.
02
Set Your Budget First
Set a spending limit before you start and stick to it.
03
Know When to Walk Away
Don't chase your losses — it's the biggest mistake you can make.
04
Take Regular Breaks
Avoid long, uninterrupted sessions — take breaks and get some fresh air.
05
Don't play when you're stressed
Avoid playing when you're feeling down or anxious — it increases the risk of making poor decisions.
06
Let Family & Friends Know
Talk openly with the people close to you about your gaming habits.
07
Don't play with money you can't afford to lose
Never play with money meant for rent, food, or medical expenses.
08
Never Play with Borrowed Money
Playing with borrowed money can lead to serious financial harm.
09
Stop When You Hit Your Limit
Once you've reached your set budget or time limit, stop immediately — no exceptions.
10
Don't hesitate to ask for help
If you feel something's wrong, reach out to us — asking for help is a sign of strength.

Play Responsibly, Enjoy the Game

Join 11 Live and enjoy entertainment in a safe environment. Play with peace of mind using our safety tools.

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