11 Live Privacy Policy — Your Information
How It's Protected

11 Live (https://11live.bet) is a trusted online entertainment and lottery platform serving users in Bangladesh. We believe that protecting the privacy of your personal information is our foremost responsibility. This Privacy Policy explains what data we collect, why we collect it, and how it is used and kept secure.

By creating an account or continuing to use this platform, you are considered to have consented to this Privacy Policy. This policy is consistent with applicable data protection laws in Bangladesh and international best practices.

We never share your personal information with third parties without your consent. Your trust is our most valuable asset, and we are committed to protecting it.

11 Live collects certain information to improve your experience and meet legal requirements. We only collect what is genuinely necessary.

Information collected directly from you:

• Full Name (as per National ID)
• Mobile Number (Bangladeshi)
• Date of Birth (for age verification)
• Mobile Banking Account Details (Mobile Pay/Nagad/Rocket)
• Password (stored in encrypted form)

Information collected automatically:

• IP Address & Device Information
• Browser Type & Version
• Platform Activity Logs
• Transaction History & Timestamps
• Cookie & Session Data

11 Live uses your personal data only for specific and legitimate purposes. We will never use your information against you.

• Account Management: To verify your registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your questions and complaints promptly.
• Fraud Prevention: To detect multiple accounts or suspicious activity.
• Bonuses & Promotions: To send you relevant offers (subject to your consent).
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: To analyze and improve your overall experience on the platform.

11 Live may share your information with third parties only in limited circumstances and under strict conditions. We never sell your data.

When Your Information May Be Shared:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
• Legal Authorities: In response to a court order or a lawful request from a government authority.
• Security Partners: Trusted service provider for fraud detection and cybersecurity protection.
• Business Transfers: In the event of a merger or acquisition, provided the new owner is bound by the same privacy policy.

All third-party partners are required to comply with 11 Live's privacy standards. We do not share data with anyone unwilling to meet these standards.

11 Live uses the latest industry-standard technology and methods to protect your data. Our security systems are regularly reviewed and improved.

Our Technical Safeguards:

• 256-bit SSL/TLS Encryption — for all data transfers
• AES-256 Encryption — for data at rest
• Two-Factor Authentication (2FA) support
• Firewall & DDoS Protection
• Regular Security Audits & Penetration Testing
• Automatic Alerts for Suspicious Activity

Our Institutional Safeguards:

• Staff Data Protection Training
• Minimum Access Policy — only authorized personnel can view data
• Rapid response plan in the event of a data breach
• Regular backups and disaster recovery systems

11 Live uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required to maintain login sessions and deliver core services. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site are used most and improve overall performance.
• Functionality Cookies: To remember your preferences such as language and settings.
• Marketing Cookies: To show you relevant bonus offers (subject to your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

As a user of 11 Live, you have important rights over your own data. We fully support and uphold these rights.

• Right to Know: You can find out what information we hold about you.
• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we restrict how your information is used for certain purposes.
• Right to Opt-Out: You can opt out of marketing communications at any time.

To exercise these rights, contact us at support@11live.bet. We will endeavor to respond to your request within 30 business days.

11 Live strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the point of registration.
• Identity verification is carried out in cases of suspected activity.
• Any account found to belong to a user under 18 will be closed immediately.
• Any data collected from a minor will be deleted immediately.

If you suspect a minor is using 11 Live, please notify us immediately.

11 Live does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

After account closure, all data not subject to legal retention obligations will be securely deleted within the designated timeframe.

11 Live reserves the right to update this Privacy Policy as needed. We will notify you before any significant changes take effect.

• The date of any update will always be indicated at the top of the page under "Last Updated".
• SMS notifications may be sent to your registered mobile number for important changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw your balance.

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to reach out. Our data protection team is always ready to assist you.

• Email: support@11live.bet
• Live Chat: Available 24/7 after logging into the platform
• Response Time: Typically within 24–48 business hours